"Sapphie steps into the role of a customer service representative, bringing humor to her interactions!" ...

Digital transformation has significantly reshaped the banking industry, leading to numerous changes in how banks operate, ...

On October 23, the Federal Communications Commission (FCC or Commission) issued a Notice of Inquiry (NOI) focused on customer service across a ...

A Target customer has blasted the retail outlet after their response to her opened delivery boxes was to accuse her of stealing.

Dan Rayfield, Oregon’s attorney general-elect, promised he and his executive team will deliver “Disney level customer service ...

Customer support—be it one person at a small company or teams of people at multiple locations throughout the world representing a larger brand—is where “judgment day” occurs. A customer could be doing ...

The Rhode Island Turnpike and Bridge Authority (RITBA) recently transitioned to a new back-office system, causing longer-than ...

The Miraval Berkshires, an all-inclusive resort in Lenox, Massachusetts, overcharges Dalia Hamzeh by $2,500. Now it is ...

The City Hall Annex building has been closed since Nov. 5 due to an electrical outage, disrupting the plans of many San ...

NICE (Nasdaq: NICE) today announced that Gartner has recognized NICE as a Leader in the 2024 Gartner Magic Quadrant for ...

WinSource Won Service Excellence Awards WIN SOURCE won first place in the Representative/Distributor category at the 32nd ...

While this month’s election will surely produce yet another single-party dominated state legislature, for Californians exhausted by our national duopoly, dissatisfied with our statewide monopoly and y ...