AI in customer service transforms CX with smarter chatbots, proactive insights, and effortless customer experiences that ...

The software used by Morrisons to manage its warehouse was hacked, causing problems with its management systems for fresh ...

Flying has gotten worse over the years — and so have passengers. An inside look at how aviation workers deal with angry customers ...

Elmbridge in Surrey is the least affordable local area by some distance. St Albans in Hertfordshire is in second place, ...

Figuring out how to navigate toward an AI-driven future with greater ease and purpose is the need of the hour for leaders.

You walk into a listing appointment, really connect with the sellers, and nail your listing presentation. Then they tell you, ...

Throughout my time working in retail, I’ve gained some valuable knowledge about the world of Black Friday, so here are some ...

Narita International Airport now has a zero tolerance policy for abusive passengers. Other businesses are also reporting a rise in threats to employees. Is famously polite Japan becoming less tolerant ...

Black Friday has become significantly less chaotic since the 1990s and early 2000s, but planning ahead can still save you a ...

Police were called to the business on Belmont Avenue around 11:30 p.m. Friday for reports of an irate customer who had injured an employee. According to a police report, the employee told police that ...