Narrative empathy enables service providers to turn angry customers into satisfied ones while remaining calm and building a ...

AI in customer service transforms CX with smarter chatbots, proactive insights, and effortless customer experiences that ...

The software used by Morrisons to manage its warehouse was hacked, causing problems with its management systems for fresh ...

Even though service providers understand that customers usually are not angry with them personally ... Training in narrative empathy equips agents to handle even the most challenging calls ...

Flying has gotten worse over the years — and so have passengers. An inside look at how aviation workers deal with angry customers ...

Elmbridge in Surrey is the least affordable local area by some distance. St Albans in Hertfordshire is in second place, ...

Figuring out how to navigate toward an AI-driven future with greater ease and purpose is the need of the hour for leaders.

Modern-day games offer companies varied opportunities to connect with new and hard-to-reach customers, drive brand awareness and loyalty, and acquire and retain new customers. Beyond the more ...

You walk into a listing appointment, really connect with the sellers, and nail your listing presentation. Then they tell you, ...