Struggling to choose between ACD vs IVR? Learn which one's best if you have to choose and when you should use both.

Learn the ins and outs of call center software pricing, how to estimate costs, what to expect, and how to get the best deal.

Australian telecoms provider Optus has partnered with NICE, a provider of AI customer service automation solutions, to overhaul Great Southern Bank's contact centre operations. Great Southern Bank had ...

NICE (Nasdaq: NICE) today announced that Australia’s Great Southern Bank has further expanded with CXone Mpower, the industry ...

Amazon Connect integrates generative AI, enhancing customer segmentation and interaction quality. Omnichannel expansion. New ...

Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), today announced that Midea, a leading global technology company, uses Amazon Connect to achieve rapid and ...

After hours: November 29 at 4:59 PM EST ...

TCN, a leading provider of cloud-based contact center technology for enterprises, today released the results of its fourth annual "Consumer Insights about Customer Service" survey. The national survey ...

Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world ...