Struggling to choose between ACD vs IVR? Learn which one's best if you have to choose and when you should use both.

Australian telecoms provider Optus has partnered with NICE, a provider of AI customer service automation solutions, to overhaul Great Southern Bank's contact centre operations. Great Southern Bank had ...

Optus has rolled out a contact centre solution for Great Southern Bank (GSB) using Nice CXone. Following the implementation in two of GSB’s national hubs, Optus is rolling out the contact centre ...

Great Southern Bank has reduced customer wait times to just 30 seconds for 80% of calls, demonstrating a significant ...

The campus of King’s College and surrounding Downtown Wilkes-Barre area will become safer and brighter if the state approves two sets of requested funding totaling more than $1.1 million.