A Conversational AI Voice Bot is an AI-driven software designed to engage with users through voice communication. Unlike traditional interactive voice response (IVR) systems, which rely on predefined ...

Effective call center management relies on addressing inefficiencies — IVR analytics provide what you need to do that and ...

Contact Center Surge in use of contact center software among organizations to enhance customer experience through multiple channels including voice, video, mobile, web, and social media is the key ...

The integration of Interactive Voice Response (IVR) systems in healthcare is transforming the way patients interact with healthcare providers. Sai Kiran Nandipati, a renowned healthcare IT specialist, ...

The promise of AI tools with the agency to make decisions has potential – but adopters would be wise to understand what AI agents can do well.

Discover how AI and automation technologies revolutionize marketing strategies. Explore innovative marketing automation ...

Great Southern Bank has reduced customer wait times to just 30 seconds for 80% of calls, demonstrating a significant ...

One of the most common reasons AI-powered customer service solutions fail to live up to their promises is when expectations ...

Optus has rolled out a contact centre solution for Great Southern Bank (GSB) using Nice CXone. Following the implementation in two of GSB’s national hubs, Optus is rolling out the contact centre ...

Australian telecoms provider Optus has partnered with NICE, a provider of AI customer service automation solutions, to overhaul Great Southern Bank's contact centre operations. Great Southern Bank had ...