We’ll explore why NPS is often misaligned with B2B needs and why B2B organizations need to look beyond NPS for a deeper ...

It's no secret that poor customer service can lead to disastrous experiences, affecting both individuals and businesses ...

Here are some insights I've gained over the years on how we as B2B marketers can get further faster when we deliver strategic ...

Ed McLaughlin, Mastercard's president and CTO, shares how the company uses cutting-edge technology and AI-powered ...

EVA Air, Taiwan’s leading independent airline, has officially launched its 24/7 customer service, offering around-the-clock ...

Speaking about Customer Service Week 2024 ... the theme of this week—it’s a promise we live by every day. “From providing accessible financial solutions to offering personalised support ...

Alabama Power sees advance metering infrastructure's vast potential for bringing utilities closer to their customers and to ...

HNB Assurance celebrated Customer Service Week 2024 with a series of events that spanned from October 7th to 11th, celebrating the dedication and service of its customer-facing teams. This year’s ...

Hartzell Propeller is making a number of investments to further elevate its customer service experience. Hartzell’s mission is to deliver unmatched quality, ...

Sun Prairie Utilities has been recognized by the American Public Power Association (APPA) with a Public Power Customer ...

The utility customer service imperative is simple and straightforward. Utilities must provide reliable, affordable electric power, natural gas, and/or water to customers while also communicating, ...

GUANGZHOU, China, Nov. 6, 2024 /PRNewswire/ -- "Hello, thank you for calling!" This familiar phrase is often heard when ...