We’ll explore why NPS is often misaligned with B2B needs and why B2B organizations need to look beyond NPS for a deeper ...

It's no secret that poor customer service can lead to disastrous experiences, affecting both individuals and businesses ...

Here are some insights I've gained over the years on how we as B2B marketers can get further faster when we deliver strategic ...

Ed McLaughlin, Mastercard's president and CTO, shares how the company uses cutting-edge technology and AI-powered ...

EVA Air, Taiwan’s leading independent airline, has officially launched its 24/7 customer service, offering around-the-clock ...

Speaking about Customer Service Week 2024 ... the theme of this week—it’s a promise we live by every day. “From providing accessible financial solutions to offering personalised support ...

In today’s competitive market, excellent customer service is crucial for small businesses. Having the right tools can significantly improve how you interact with your customers, making it easier to ...

HNB Assurance celebrated Customer Service Week 2024 with a series of events that spanned from October 7th to 11th, celebrating the dedication and service of its customer-facing teams. This year’s ...

Hartzell Propeller is making a number of investments to further elevate its customer service experience. Hartzell’s mission is to deliver unmatched quality, ...

The HR agency has developed contingencies if there is a surge of customer experience requests during the Postal Service Health Benefits System’s first open season, but a new report claims that those ...