A new survey from service management firm Totalmobile has claimed that alternative UK providers of fibre broadband networks (altnets) are "facing significant o ...

Consumers are increasingly seeking more personalised benefits from their credit card providers, such as rewards and loyalty ...

Evri has been rated the UK's worst delivery company for the second consecutive year, with 44% of customers reporting service ...

One way Business Affairs defines, measures, and improves our service to campus is through our annual customer service survey. We aggregate and analyze the data, then take actions to address feedback.

To help you choose the right broadband deal, I’ve thoroughly analysed the best broadband providers in the UK, considering ... Plusnet for customer service and Vodafone for value.

Once you have collected feedback, the next step is to analyze the data to identify trends, patterns, and areas for improvement. Whether it’s improving customer service or refining a product feature, ...

More than nine in 10 financial services firms are considering mergers and acquisitions as a means of growth, according to a ...

Marketers are concerned with the overall satisfaction rate with their brand, the website and the customer service. Survey emails can help to gather information about customers’ experiences and ...

Customer surveys are an excellent way to gather feedback from your clients, but if you don’t ask the right questions, sending them out is useless. A survey that poses the right questions ...

the Quality Assurance and SERVICOM Unit has recently conducted these surveys to gain firsthand insights into customer experiences and evaluate the quality of services offered by university units.

Indian service providers maintained a strong rate of output expansion in October, with growth recovering from September’s ten ...