IVR provides customers with self-service, reducing the burden on your call queues. Some VoIP providers even offer conversational IVR, where an artificial intelligence (AI) engine listens to the ...

LANSING – Michigan Attorney General Nessel has warned four voice service providers that they have been transmitting ... including thousands of calls to people who were registered on the Do Not Call ...

An integration marketplace (also known as an app gallery) is a downloadable list of all the app integrations a VoIP provider offers. It looks exactly like the app store on your mobile phone ...

Many business phone providers have their own online VoIP quality tests you can use for free. They’re very easy and quick, making them perfect if you’re not quite sure what’s going on and ...

Discover how you can leverage different types of call centers to improve customer support and enhance operations.

Comcast is ready to make big changes by focusing on increasing its footprint in broadband, mobile, and business services.

Tizeti, an internet service provider backed by Y Combinator, is poised to become the first Nigerian startup to list on the Nigerian Exchange (NGX), TechCabal has reported. The move marks a significant ...

The traditional approach of manually verifying provider information through phone calls ... a fundamental shift in how we manage provider directory information. Technology offers solutions ...

Allconnect’s team of broadband experts regularly reviews the top internet service providers in the U.S ... modem required for Gig speed. For a list of Gig capable modems, visit Spectrum.net ...

Astound: Formerly known as RCN, Astound gives Optimum a run for its money for the cheapest internet provider in the area, with plans starting at $20 per month. Service is limited to select blocks ...