Opinions expressed by Forbes Contributors are their own. Shep Hyken is a customer service/CX expert, author & keynote speaker. eBay is an online auction and retail marketplace where customers have ...

Whether you have issues with an order that never arrived, a product that showed up damaged or defective, or you yourself are an eBay seller and are having issues with a customer, you don't have to ...

For us, this means being customer-obsessed and making sure the entire organization is focused on delivering for our global community of sellers and buyers. At eBay, we are reinventing the future ...