The author of Project 2025’s chapter on telecom regulation is expected to be named as the FCC head next year. Here’s where he ...

The recent event demonstrated the company’s successful strategy in targeting industry verticals, smoothing the way for virtual agents and navigating the business challenge of CX.

New research shows there’s an argument to be made that good customer experience leads to better profits for shareholders.

CX leaders are embracing virtual agents. Already, 34% of supervisors include virtual agents as part of their team when they work on scheduling and capacity planning, according to Metrigy’s Customer ...

This automation doesn’t just ease the burden on agents—it can positively impact organizations and customers as well. By ...

Any of the leading UCaaS solutions (+Google Workspace) are viable options for most small, medium, and large companies. However, enabling employees to be effective using the tools, wherever they work, ...

Today, Salesforce introduced the Agentforce Testing Center so customers can test and monitor AI Agents. The Testing Center is built on the Salesforce Platform and is integrated with the Salesforce ...

The author of Project 2025’s chapter on telecom regulation is expected to be named as the FCC head next year. Here’s where he stands on everything ...

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we highlight: RingCentral's RingEX now includes AI ...

Microsoft Ignite kicks off with many updates to existing products, as well as new products and features for Copilot.