It’s not easy to balance strong IVR authentication with the ease of access today’s customers expect. Here’s how you thread ...

A dependable call center agent is always in demand. Learn how to find remote work, show your qualifications, and start ...

Good news for call center operators who are worn down ... However, if an operator cannot tell if a customer is angry, the operator may not be able to react properly, which could just upset ...

Few things are more frustrating than calling customer service and waiting on hold for what seems like forever before someone ...

Complaints to call center workers are about to sound a lot less angry, and they have artificial ... in a bid to reduce the stress faced by customer service workers. The company, one of Japan's ...

Stay up-to-date with the latest Contact ... Center and Contact Centers as a Service (CCaaS) news and insights at CMSWire. Our Contact Centers CCaaS channel delves deep into the evolving world of ...

DraftKings seems to be down for most of us. After a slew of complaints on social media, the DraftKings customer support account on X confirmed they were having issues, tweeting that customers in ...

The whole thing vexed me enough that I started to really notice customer satisfaction surveys ... social-media posts, and call-center transcripts. Maybe these new tools, based on large language ...

The company also has a freighter option — the 777-8F. Boeing plans to launch the passenger one first with the 777-9 entering the market in 2026. Emirates is set to be the launch customer, though the ...

“I’m kind of annoyed that I haven’t had anything paranormal happen to me because of how many things I’ve done with horror and the supernatural,” Wolfhard, 21, told Us Weekly exclusively ...

LOL! It doesn't take a dog expert to see that Bruce is holding in a very big, very annoyed reaction. All things considered, he's being so quiet for a Siberian Husky! These dogs are famous for ...