The Nebraska Regional Poison Center takes poison-related calls from Wyoming, Idaho, Nebraska, American Samoa and the ...

Use our comprehensive contact center pre-hiring assessment checklist to ensure you hire agents that are a good fit for your ...

The third trend shaping contact center automation is the continued rise of customer-centricity. The idea is simple: Putting ...

Discover how robotic process automation (RPA) can transform your contact center by automating repetitive tasks that slow ...

Achieving complete automation requires the seamless orchestration of three core components: workflows, agents and knowledge.

Following the official announcement of the site as the first Cadillac location in Australia, General Motors has opened the brand-new Cadillac Sydney Experience Center in the Australian city.

AI is enhancing the customer experience while improving the lives of call center employees. This article will look at the ways that AI is changing the game when it comes to call center dynamics.

A paper poinsettia ornament is displayed in the Hallmark pop-up shop inside the free Hallmark Christmas Experience, which runs in Kansas City’s Crown Center every weekend from Nov. 29 until Dec.

saying that individuals under “rehabilitation” at government-run drug treatment and rehabilitation centers experience abuses, where “treatment programs” are reportedly punitive rather than ...

Williams would battle with the opposition’s centers each night. He would line up at center circle to take jump balls at the beginnings of games. Each leap was a little surprise, a reminder that ...

He says his volume of calls has increased under the AI’s watch. At his previous call center job, without an AI program, he answered at most 30 calls per eight-hour shift. Now, he gets through that ...