Encourage service agents to utilize proper phrasing when speaking to customers. “What other questions can I answer for you today?” encourages further conversation. Use the customer’s first ...

HM Revenue & Customs is using artificial intelligence (AI) to recruit staff, with some customer service agents being hired ...

or report a missing issue you can do so on our magazine customer care site. Self Tests If you would like to access the results of a test you have already taken, or upgrade your test to see your ...

Environmental, social and governance (ESG) investing was once a nice-to-have but has now evolved into a need-to-have for many investors. The growing awareness of the effects of climate change and ...

I think it’s a mistake to assume that the public’s embrace of large language models (LLMs) and other GenAI-based technologies automatically extends to their customer service preferences.

Shep Hyken is a customer service/CX expert, author & keynote speaker. AI, machine learning, NLP (natural language processing ... This allows agents to focus on more complex and challenging ...

Three-quarters of consumers say they prefer speaking to a live customer service agent, according to a survey of 4,000 people in the United States and U.K. released by Five9 and Team Lewis last week.

Culture: Exploring Montpellier Explore Montpellier with Garrett and learn more about culture in the French-speaking world. Culture: Exploring the Ivory Coast Explore the Ivory Coast with Roy and ...

French is a truly global language. It is the fifth largest language in the world, and it is spoken worldwide. Studying French at UAB allows you not only to speak French but to learn about and connect ...