Social media has significantly changed how customer service operates in recent years. The old methods like phone calls, faxes, letters, and emails are fading away, as social media takes a more ...

The importance of customer satisfaction is pretty much self-evident: If you don't satisfy your customers, they won't come back to buy from you. And not only that. Satisfied customers might tell others ...

Call centers and contact centers provide customer service in different ways. Decision-makers should understand which option best fits their organization's needs to optimize CX. Download our ...

To explore where companies stand on the road to advanced, modern customer service, Forbes Insights conducted a survey of 415 customer service and call center executives across a broad range of ...

Delivering exquisite buyer experiences is a major challenge for SMBs. Here’s how artificial intelligence fills the resource ...

Artificial intelligence has made incredible strides over the past decade, becoming capable of performing complex tasks that ...

The Challenger winner of the Business to Consumer category in the Customer Champions list, Updoc, has delivered compound ...

Five9's financial performance has worsened, with reduced revenue growth, widening operating losses, and downgraded forward ...

Good afternoon, and thank you for joining us on today's conference call to discuss Enphase Energy's third-quarter 2024 results ... our operations, including manufacturing, customer service and supply ...

Read on for a list of part-time remote jobs for seniors. Some of these suggestions may give you ideas or help you brainstorm ...