Centene and subsidiaries of UnitedHealthcare filed lawsuits alleging they stand to lose substantial revenue because a tiny number of unsuccessful customer service phone calls hurt their 2025 ...

The most popular phrase in the customer service world is “The customer is king” and in some markets, it translates to “The customer is always right”. While some customer service gurus ...

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SCOTTSDALE, Ariz.--(BUSINESS WIRE)--Consumer Cellular, the most awarded brand for wireless customer service by J.D. Power, has announced that the new Barbie Phone from HMD will be available in-store ...

Amy Nichol Smith spent more than 20 years working as a journalist for TV and newspapers before transitioning to software and hardware product reviews for consumers and small businesses. She has ...

Executive Editor David Carnoy has been a leading member of CNET's Reviews team since 2000. He covers the gamut of gadgets and is a notable reviewer of mobile accessories and portable audio ...

With hours left until the 2024 U.S. Election Day, CNN weighed in on a fake image circulating online supposedly documenting that the news network broadcast a "key race alert" showing U.S. Vice ...

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