Tired of the AI buzz? Discover the latest contact center trends that have nothing to do with artificial intelligence or ...

The hot new status symbol in customer service: a phone call with an actual human. There are a lot of ways you might characterize customer-service calls: frustrating, time-consuming, annoying.

Including rich content on a phone call, like the company name and logo, makes people more likely to answer. The post Branding phone calls improves customer trust appeared first on MarTech.

Oh, the lengths some people will go to get better customer service. Like recording phone calls with a customer service agent. Robert Grunfeld, who had a ticket on a United Airlines flight from ...

provide inclusive services and enhance customer service. Phone calls still play a critical role in their multichannel outbound strategies, but many agencies have been targeted by fraudsters who ...

Regal, a platform that allows customers to build and customize customer service chatbots, has raised $40 million in new ...

generating burner phone numbers, and searching for unclaimed property, now features a bot that will call customer service numbers for users, navigate through phone menus and sit through hold music ...

If you manage a call center, customer service, or sales business in 2024, it’s likely a standard VoIP phone system will fall short of meeting your needs. Dedicated call center software offers ...

Centene and subsidiaries of UnitedHealthcare filed lawsuits alleging they stand to lose substantial revenue because a tiny number of unsuccessful customer service phone calls hurt their 2025 ...