Organizational success starts with being able to measure the right customer experience (CX) metrics. Identifying where and ...

GUANGZHOU, China, Nov. 6, 2024 /PRNewswire/ — “Hello, thank you for calling!” This familiar phrase is often heard when ...

Customers won’t care about a company or platform having the most cutting-edge and advanced AI technology available if they’ve ...

Switching email service providers can disrupt your marketing efforts. Assess functionality, data quality and risks to ensure ...

A few days ago my wife emailed me a link to Farm Equipment’s guest blog penned by Duane Scholten from Scholten’s Equipment.

EVA Air has officially launched 24/7 customer service, offering round-the-clock support in English and Chinese. This makes ...

Delivering exquisite buyer experiences is a major challenge for SMBs. Here’s how artificial intelligence fills the resource ...

Learn about one of the best-known professionally monitored home security providers in this ADT Security Systems review and ...

The future of customer experience comes down to one thing: empowering human agents with AI and real-time data.

Montgomery County leaders have announced new upgrades to the artificial-intelligence-powered chatbot on the county's 311 ...

Anna Money chief brand officer and co-founder Daljit Singh shares how a design-led approach has been adopted to try to transform business accounting.

The HR agency has developed contingencies if there is a surge of customer experience requests during the Postal Service Health Benefits System’s first open season, but a new report claims that those ...