An innovative new offering is set to introduce greater flexibility and improve customer service in the payments industry. Two ...

The Future of AI Chatbots in Customer Service The rise of AI chatbots marks just the beginning of a more intelligent, ...

PhonePe, one of India's leading fintech firms, has slashed its customer support team by 60% in the last five years. The company's annual report shows the number of agents has fallen from roughly 1,100 ...

AI involvement in their customer service journey, revealed Kapture CX survey. The survey further found that 53% of ...

AI Can Be a Problem-Solver Arguably one of the biggest barriers to adoption of AI-powered customer service solutions is customers’ perception of online chat. Early iterations of chatbots left many ...