One of the industries most in need of customer database software is e-commerce - and the solution that businesses should ...
An innovative new offering is set to introduce greater flexibility and improve customer service in the payments industry. Two ...
The Future of AI Chatbots in Customer Service The rise of AI chatbots marks just the beginning of a more intelligent, ...
AI involvement in their customer service journey, revealed Kapture CX survey. The survey further found that 53% of ...
These AI-driven solutions enable customer support teams to deliver high-quality service. Sivapalasundaram’s path to becoming a leader in the AI technology space was anything but straightforward.
PhonePe, one of India's leading fintech firms, has slashed its customer support team by 60% in the last five years. The company's annual report shows the number of agents has fallen from roughly 1,100 ...