Telkom’s woes trace their genesis to the beginning of April 2022, when the industry regulator started switching off SIM cards that were not regularly registered.
The market’s expansion may be due to the growing demand for contact centers by banks, financial institutions, credit unions, and other businesses seeking to improve their client experiences. According ...
TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enhanced CX with solutions from TTEC Engage and TTEC Digital, today announced its ...
A former human resources partner with Genesys Cloud Services Inc. is suing the cloud software company alleging discrimination and retaliation in violation of the Americans with Disabilities Act.
In December 2021, Genesys raised $580 million in a funding round led by Salesforce Ventures, valuing it at $21 billion. Other investors in the round had included Zoom Video Communications ...
Genesys, an AI-driven developer of call center software, did not reveal any details about its IPO or a timeline for going public, but a September report, opens new tab from Bloomberg News citing ...