One of the most common reasons AI-powered customer service solutions fail to live up to their promises is when expectations ...

Commissions do not affect our editors' opinions or evaluations. Picking the right IVR (interactive voice response) software can be a complex endeavor. Yet its impact on customer experience and ...

Twilio's Searchlight 2.0 celebrates 16 AI-powered startups revolutionizing communication and customer interactions across ...

The best IVR systems enable businesses to manage inbound calls at scale, and empower customers to answer questions on their own. From simple phone menus to next-gen conversational IVR, this list ...

That’s how I’ve come to think of Nigel Clarke, a retired IT manager, who has mapped out thousands of customer-service IVR (interactive ... but also using mobile apps which enable customers ...