Struggling to choose between ACD vs IVR? Learn which one's best if you have to choose and when you should use both.

Australian telecoms provider Optus has partnered with NICE, a provider of AI customer service automation solutions, to overhaul Great Southern Bank's contact centre operations. Great Southern Bank had ...

Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), today announced that Midea, a leading global technology company, uses Amazon Connect to achieve rapid and ...

Twilio's Searchlight 2.0 celebrates 16 AI-powered startups revolutionizing communication and customer interactions across ...

In an era where 90% of customers expect near-instantaneous responses to their financial inquiries​​, voice bots have emerged ...

Learn how to enhance contact center CX and level up the customer experience with a few practical changes and the tools you ...

Nasha is a Managing Editor for CNET, overseeing our sleep and wellness verticals. She is a nutrition, mental health, fitness and sleep science enthusiast. Her passion for mindful and holistic ...

Tickets can be purchased in person at the Reno Rodeo Association office, located at the Livestock Events Center, Gate 6, ...

Contact center supervisors struggle to meet KPIs like ... GenAI removes the barriers of traditional IVR scripts and menus, allowing customers to communicate naturally. Large language models ...