In today’s competitive market, excellent customer service is crucial for small businesses. Having the right tools can significantly improve how you interact with your customers, making it easier to ...

Customer experience (CX) is the overall perception a customer has of a business, based on their interactions with the company ...

We’ll explore why NPS is often misaligned with B2B needs and why B2B organizations need to look beyond NPS for a deeper ...

It's no secret that poor customer service can lead to disastrous experiences, affecting both individuals and businesses ...

EVA Air, Taiwan’s leading independent airline, has officially launched its 24/7 customer service, offering around-the-clock ...

Ed McLaughlin, Mastercard's president and CTO, shares how the company uses cutting-edge technology and AI-powered ...

Businesses are rapidly adopting AI solutions to streamline interactions, handle vast amounts of customer inquiries, and offer ...

GUANGZHOU, China, Nov. 6, 2024 /PRNewswire/ -- "Hello, thank you for calling!" This familiar phrase is often heard when ...

Hartzell Propeller is making a number of investments to further elevate its customer service experience. Hartzell’s mission is to deliver unmatched quality, ...

From home visits from the COO to having its own in-house technicians, Prism+ is winning hearts and awards.  Read more at ...

Sun Prairie Utilities has been recognized by the American Public Power Association (APPA) with a Public Power Customer ...

The HR agency has developed contingencies if there is a surge of customer experience requests during the Postal Service Health Benefits System’s first open season, but a new report claims that those ...