This got me thinking about how to start a conversation with a customer who is complaining or upset. There might be a few friendly words to greet the customer first. But what comes next really matters.

Business consulting firm Walker predicts in their Customers 2020 report that, by 2020, customer service will be the key differentiator for brands. Knowing how to handle angry customers ...

STUART, Florida - Customer upset with Subway order charged with battery after striking worker with sandwich. Alberto de Barros was charged with battery and taken to jail, Jan. 9, 2024.

Do you have customer service courage? It takes courage to speak with an upset customer hell bent on seeking out the manager to vent their frustrations on. How do you succeed when faced with a ...

Right before the fatal shooting, one man says his friend was dealing with an upset customer, who he says was the gunman.

However, if an operator cannot tell if a customer is angry, the operator may not be able to react properly, which could just upset the customer further. Therefore, the developers made sure that a ...

Jurors deliberated about four hours to convict a Fleming Island contractor Monday of killing a 65-year-old woman who was upset with his work and then dumping her body in a landfill. Next they will ...