Video teleconferencing, also known as video conferencing, is a relatively new alternative to attending meetings in person—and it’s gaining popularity fast. More and more businesses are using video ...

A RingCentral sales advisor will contact you within 24 hours Call centers create valuable connections between customers (existing and prospective) and businesses. Even with today’s array of ...

A RingCentral sales advisor will contact you within 24 hours In the digital age, customer service is proving more important than ever and virtual call centers are playing a starring role for many ...

A call center is a centralized department designed to handle phone calls from current and potential customers. Call centers can be inbound call centers and/or outbound call centers and be located ...

Running a successful business is no walk in the park. This is especially true today. In the face of ever-changing business administration tools, marketing tactics, and employee expectations, you’ve ...

Businesses have a common currency always in use—time. That's why every minute must result in productive work. With professionals wanting to get their job done faster, there's no room for lull time, ...

Meet the leaders driving greater employee and customers experiences.

The level of support and overall experience your call center provides to customers is vital. It’s essential to maintaining a good relationship with them and keeping a positive reputation amongst your ...

Customers increasingly expect a seamless experience regardless of how they reach out to your business. Unless you operate an omnichannel contact center, it’s almost impossible to deliver. Instead of ...

Computer telephony integration, or CTI software, empowers the modern worker to use their computer CRM system, like Salesforce, to interact with the company’s contact center phone system for ...

Conversational AI and conversation intelligence are two technologies making trends lists across industries this year. Artificial intelligence is primed to make work a lot easier, from how you connect ...

With RingCentral, you have a complete unified communications solution. Enjoy softphone, fax, text, and video conferencing in one app. Presenting RingCentral softphone, embedded in the RingCentral App ...