What Is Interactive Voice Response (IVR)? | IBM
Interactive voice response, or IVR, is an automated telephone system technology that enables callers to receive or provide information, or make requests using voice or menu inputs, without speaking to a live agent. IVR is powered by a pre-recorded messaging or text-to-speech technology with a dual-tone multi-frequency (DTMF) interface.
Interactive voice response - Wikipedia
Interactive voice response (IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad.
Best IVR Software Of 2024 – Forbes Advisor
2024年11月8日 · Interactive voice response (IVR) software automates the initial interaction with callers, directing them to the appropriate department or individual without human intervention.
What Is IVR (Interactive Voice Response) & How Does It Work?
2024年11月2日 · Interactive voice response (IVR) is a technology included in today’s leading voice-over-internet-protocol (VoIP) solutions that greets and acts on information it collects from callers.
A Complete Guide to Interactive Voice Response - Twilio
IVR, or Interactive Voice Response, is a self-serve technology that lets callers navigate through a phone system before talking to a human operator. We’ve all run into, “Press one for support, press two to speak to sales.”
What is IVR? - Interactive Voice Response Explained - AWS
Interactive voice response (IVR) is an automated phone system that allows your customers to choose from voice menu options and interact using voice and number pads. When customers call an organization's customer service number, they hear a recorded voice asking them to choose from a series of options, like language or department.
What is Interactive Voice Response? - GeeksforGeeks
2024年3月4日 · Interactive Voice Response (IVR) is an incoming caller who can access information via a voice response system of pre-recorded messages without speaking to an agent with, an automated phone system technology.
What is Interactive Voice Response (IVR)? Types, Benefits, and …
3 天之前 · Interactive Voice Response (IVR) is an automated phone system technology that allows callers to interact with a pre-recorded voice menu through their phone’s keypad or voice commands. It’s the system you encounter when you call a business and hear options like, “Press 1 for support” or “Say ‘billing’ for payment inquiries.”
What is interactive voice response (IVR)? A complete guide
2024年11月1日 · Interactive voice response (IVR), or a phone tree, is an automated phone system tool that answers incoming calls and offers options for next steps via a menu. It can answer frequently asked questions, route callers to the …
interactive voice response (IVR) - TechTarget
Interactive voice response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipients.