What Is Interactive Voice Response (IVR)? | IBM
Interactive voice response, or IVR, is an automated telephone system technology that enables callers to receive or provide information, or make requests using voice or menu inputs, without speaking to a live agent. IVR is powered by a pre-recorded messaging or text-to-speech technology with a dual-tone multi-frequency (DTMF) interface.
Interactive voice response - Wikipedia
Interactive voice response (IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad.
What Is IVR (Interactive Voice Response) & How Does It Work?
2024年11月2日 · Interactive voice response (IVR) is a technology included in today’s leading voice-over-internet-protocol (VoIP) solutions that greets and acts on information it collects from callers.
A Complete Guide to Interactive Voice Response - Twilio
IVR, or Interactive Voice Response, is a self-serve technology that lets callers navigate through a phone system before talking to a human operator. We’ve all run into, “Press one for support, press two to speak to sales.”
What is IVR? - Interactive Voice Response Explained - AWS
Interactive voice response (IVR) is an automated phone system that allows your customers to choose from voice menu options and interact using voice and number pads. When customers call an organization's customer service number, they hear a recorded voice asking them to choose from a series of options, like language or department.
What is Interactive Voice Response (IVR)? Setup & Benefits
Interactive Voice Response or IVR is an automated phone system feature that uses pre-recorded options to lower wait times and resolve basic issues.
What Is Interactive Voice Response (IVR)? Benefits & Setup
2024年6月21日 · Interactive voice response (IVR) is an automated telecommunication technology that interacts with callers through voice or touch-tone input. It uses pre-recorded messages, speech recognition, and dynamic menu options to guide users to desired information or services.
Interactive Voice Response (IVR): How It Works, Benefits & Best ...
2023年11月27日 · Interactive voice response (IVR) is vital call center technology that routes customer calls. Learn the benefits and IVR best practices for contact centers.
What is interactive voice response (IVR)? A complete guide
2024年11月1日 · Interactive voice response (IVR), or a phone tree, is an automated phone system tool that answers incoming calls and offers options for next steps via a menu. It can answer frequently asked questions, route callers to the …
What Is Interactive Voice Response (IVR)? - Vonage
2024年6月4日 · IVR (interactive voice response) is a phone system that allows callers to choose options from interactive menus by using voice commands. Through IVR, callers can direct their calls to relevant agents, access information, and complete actions without outside assistance.